FAQ

ADRESS
• 24, rue de Sèvres, 75007 Paris

ACCESS • Métro : Sèvres Babylone (lignes 10 et 12)
• Bus : 39, 63, 68, 70, 83, 84, 87, 94

SERVICES • Parking
• Taxi
• Valet
• Velib’
• Autolib’

You can get a store plan at the reception desk in Le Bon Marché

In accordance with the security instructions decreed by the Vigipirate plan, the leaving of personal belongings at the left luggage service is not allowed.

Pets can be brought into the store provided that they are kept on a lead.

For safety reasons, bikes and other two-wheeled vehicles are not allowed inside the store.
For your convenience, Le Bon Marché valet service will store your two-wheeled vehicle for €5 per day (service free to members benefiting from privileged status)..

Le Bon Marché Rive Gauche is open from Monday to Saturday from 10 am to 7.45 pm and on Sunday from 11 am to 7.45 pm.

Our store is accessible to disabled people. Please go to the entrance in Rue de Sèvres to use the wheelchair access.
Lifts are also available from the basement (-1) to the third floor to make getting around easier.

You can declare the loss of your item on our partner platform by following this link: https://www.troov.com/en/lebonmarche
We advise you to provide as much information as possible about your item to help us find it as soon as possible. If several items match your description, you will be asked to provide additional information by email.
Once the object has been identified, you can go to Le Bon Marché Rive Gauche's ground floor reception desk (at 24 rue de Sèvres, Paris 7th arrondissement) to collect it in person.
For health and safety reasons, perishable items and medicines cannot be retained and will be destroyed by our teams.
If you are unable to go to Le Bon Marché Rive Gauche in person, we accept signed mandates, stating the name of your representative. The person will be asked to provide official proof of identity (e.g. national identity card) when collecting your item.

Payments by such gift tokens are not accepted in our store.

Le Bon Marché Rive Gauche allows you to pay for your in-store purchases with the following payment methods:
• Cash (€1,000/receipt limit for French residents, €10,000/receipt for international residents on presentation of the original of their passport).
• Cheques that can be endorsed in France.
• Bank cards (Apple Pay, Alipay, WeChat Pay, American Express, Visa, Mastercard, Diners Club, Carte Bleue).

You will not be asked to present a vaccination pass to enter Le Bon Marché Rive Gauche, however, it is still compulsory in all our restaurants for all persons aged 12 and over.

To continue to shop with complete peace of mind, mask wearing is compulsory in Le Bon Marché Rive Gauche for adults and for children aged 11 and over. It is also compulsory in the changing rooms.

In accordance with government directives, a vaccination pass is compulsory to enter all of the restaurants in Le Bon Marché Rive Gauche, for all persons aged 18 and over.
Upon arrival, you present one of the following three proofs of health status, in digital or paper form:
• Certification of vaccination on condition that the holder has a complete vaccination schedule and has passed the required period after the last injection.
• Negative RT-PCR or antigen test or self-test carried out under the supervision of a health professional within the last 72 hours.
• Certificate of recovery with a positive RT-PCR test dated more than eleven days and less than six months ago

To ensure your safety and well-being while you are in the store, sanitiser stations are available at each entrance to the store and exposed clothing will be steam-cleaned.

If you wish to consult our products on your own, we ask you to disinfect your hands with the hydroalcoholic gel provided before any contact with them in order to be vigilant all together.
If you wish to test a product, please contact one of our sales advisors. Our teams will follow a strict protocol, in particular the use of disposable utensils for single use.

The beauty services offered at the Bon Marché Rive Gauche are adapted to the current context. Physical distance remains the main priority, which is why :
o Applications and services will not be available on the stands
o Our partners OPI, Kure Bazaar, Sébastien Besnier, Holissence and Barbologie are open with adapted health protocols.

All our testers are regularly cleaned and disinfected. For any information concerning a product of another format (make-up, cream pot...), do not hesitate to contact our advisers.

As physical distance is currently a priority, our teams are unfortunately not able to give you make-up or care sessions, nor to apply products directly to your skin. However, they can let you test a product with a unique applicator and show you the precise gestures to apply it so that you can reproduce them yourself, while making sure to respect a safety distance of at least one metre.

Our returns policy remains unchanged, only blister-packed products will be returned or exchanged, provided they are in perfect condition and in their original sealed packaging.

You can register online for the ON & OFF experiences on Le Bon Marché's website. To ensure you don't miss out on any of our events, go to the events diary on lebonmarche.com, follow us on Instagram or sign up for our newsletter.

Requests for refunds are accepted up to seven days before the date of the event. You can send your request directly from the booking platform, by clicking on "manage your orders" from the confirmation email received when registering, or by contacting the customer service by telephone on 01 44 39 81 81 or by email to relationsclientele@lebonmarche.fr.. de confirmation reçu lors de votre inscription ou en contactant

Each order corresponds to a single registration, please place several orders to register several people.

Some ON & OFF experiences are free and some have to be paid for. Please read the description of the event that you're interested in to find out about costs.

• If you've booked an online event, you will receive a participation link by email on the day before or on the day of the event.
• If you've booked an in-store event, go straight to the address stated when you booked.
We also recommend that you refer to the confirmation email you received when you registered, to see all the details. .

Once you've placed your order, confirmation will be sent to your email address.
Once you've placed your order, confirmation will be sent to your email address. If you haven't received your confirmation, please contact our customer service by telephone on 01 44 39 81 81 or by email at relationsclientele@lebonmarche.fr so that we can check the status of your order.

If you are interested in booking a guided tour, please contact our customer service by telephone on 01 44 39 81 81or by email at relationsclientele@lebonmarche.fr.

We are delighted to offer home deliveries via our partners coursier.fr for deliveries in the Île-de-France, and Chronopost or DHL for deliveries in France and internationally (quotation for delivery costs on request).

You can place an order remotely by contacting the switchboard on 01 44 39 80 00. We will put you in touch with a representative on site who will explain the specific conditions related to the brand concerned by your purchase.

Thanks to our partner Oney, you can pay in three or four monthly instalments when you spend €300 or more. This offer is reserved for loyalty card holders. To ensure that the payment is accepted, please make sure that you are in possession of a French bank card with an expiry date over six months away. For more information, please contact our customer service by telephone on 01 44 39 81 81 or by email at relationsclientele@lebonmarche.fr.

The restaurants in Le Bon Marché Rive Gauche do not accept group bookings.

Events are not authorised in the restaurants at Le Bon Marché Rive Gauche.

The restaurants at Le Bon Marché Rive Gauche do not take bookings.

We offer several ways of booking an appointment: • Contact our customer service by telephone on 01 44 39 81 81 or by email at relationsclientele@lebonmarche.fr • Book online by following : • Barbologie : 01 71 37 85 39 • Sébastien Besnier : 09 86 47 21 29

Tickets and Cartes Restaurant are not accepted as a means of payment in the restaurants at Le Bon Marché Rive Gauche.

Le Bon Marché has four promotional offers :
• The 'TBM' (Très Bon Marché) days, in October and March.
• Private offers in November and June.
• Exceptionelle days in December and June.
• Le Blanc, from December to January.

The TBM and 'Le Blanc' offers are open to all our customers. Private offers and Exceptionelle days are reserved for holders of our customer loyalty card.

Le Bon Marché is committed to offering a refund on any item which doesn't suit you, in accordance with our terms and conditions of sale and within a period of thirty days from the date of purchase.
To request a refund, please return the product to us in perfect, unworn condition and in its original packaging accompanied by the till receipt.

Yes, 24 Sèvres Gift Vouchers can be combined with promotions.

You can activate your Journée Privilège on the day of your choice, during the six months after gaining it, including during the promotions.

Please request an invoice for your purchases at the till.

You can get an invoice in your company's name by requesting one at the till and providing that you do not present your loyalty card, if you are a member.

The Click & Collect service allows you to collect your online purchase directly from the store. Any order placed before midday can be collected on the following day and up to seven days after the date of purchase.
To collect your order, take your order form to 'L'Instant Click & Collect' at Le Bon Marché Rive Gauche, located on the corner of Rue du Bac and Rue de Babylone, 75007 Paris, during opening hours (10 am – 7.45 pm).

Click & Collect is a free serviice offered by Le Bon Marché Rive Gauche.

We offer a return service at L’Instant Click & Collect at Le Bon Marché Rive Gauche.

Home deliveries are carried out between 10 am and 8 pm by coursier.fr.

Any item purchased at Le Bon Marché Rive Gauche is eligible for a refund within thirty days, as long as it complies with the following conditions: the product must be unworn or unused,
it must have the original label attached and be returned in perfect condition accompanied by the invoice or till receipt. The refund will be made to the bank card debited when the item was purchased.

You have thirty days from the date of purchase to change your mind.

Our customer service is available, according to your preference: • By telephone : 01 44 39 81 81 • By email : relationsclientele@lebonmarche.fr • Via social media : Instagram / Twitter / Facebook

To create an account, simply enter your last name, first name and email address. If you already have an account on the lagrandeepicerie.com website, you can connect to the lebonmarche.com website using the same identifiers.
However, having an account on 24S.com does not allow you to connect to lebonmarche.com: you will have to create an account by following the procedure mentioned above.

The guest account function allows you to place an order without your contact details being stored.

If you have already created an account, enter your email address and password to sign in.

If you can't sign in to your account, please reset your password by going to the 'My account' tab, then 'Personal data' or contact our customer service on 01 44 39 81 81.

You can modify all your information in the 'Personal data' tab of your account.

If you've forgotten your password, please reset it by going to the 'My account' tab, then 'Personal data'.

If you have a Carte 24 Sèvres, please create an account on 24s.com with the same email address linked to your loyalty account. Then, go to the confirmation email that will be sent to you to confirm the linking of the two accounts.

The Journée Privilège cannot be activated online. Please go to the store during opening hours.

You can view your order history at any time by signing in to your account, in the 'Order history' tab.

To find out more about the processing of your personal data, please see our Privacy Policy by clicking here.

You can subscribe or unsubscribe to Le Bon Marché Rive Gauche newsletters by clicking on the 'unsubscribe' link at the bottom of each newsletter.

You can modify all your information in the 'Personal data' tab of your customer space. If you want to delete your account, please contact our customer service on 01 44 39 81 81.

You will be able to find the entire selection of products available in the e-shop in your Le Bon Marché Rive Gauche store.

To see the characteristics of products, go to the product page and click on the description of the product in question.

To find out about the composition of a product, go to the product page and click on the description of the product in question.

To find out about the guarantees of our products, please see our terms and conditions of sale by clicking here.

To place your first order, please create an account or continue as a guest to finalise your purchase.

To finalise your order in the e-shop, you can create a customer account or continue as a guest.

To place an order online, we will ask you to enter an address in France or Belgium, an email address and to be in possession of a valid bank card.

You cannot put orders on hold on lebonmarche.com.

You cannot group several orders together on lebonmarche.com.

To use your promo code, please enter it in the designated field when paying for your order.

Don't worry, no invoice will be included in the package when it is sent out. Only the person who placed the order will be able to see the invoice.

The content of your order cannot be modified. To cancel an order, please go to your account and click on 'Cancel my order' If your order was placed via a guest account, please click here.

You can track the progress of your order from preparation to delivery by signing in to your account and going to the 'Track my order' tab. If your order was placed via a guest account, please click here.

If your order arrives damaged, incomplete or different to what you purchased, please contact us within fourteen days of receipt and include photos of the products and issues in question. We will find a solution together as soon as possible! You can contact us by email at relationsclientele@lebonmarche.fr.

You can view your order and returns history at any time by signing in to your account, in the 'Track my order' tab. If your order was placed via a guest account, please click here.

Nous accordons une grande importance à la sécurité de vos données bancaires. Pour cela, nous utilisons la technologie SSL (Secure Socket Layer) pour vous garantir la pleine sécurité des transactions effectuées sur notre site. Aucune information relative à votre paiement n'est conservée sur lebonmarche.com.

Les commandes passées sur lebonmarche.com peuvent être réglées par MasterCard, Visa, American Express, Carte Bleue.

Gift cards are not accepted as a means of paument for online orders.

If there is a payment error, you will be notified by email to the address you entered when you made your purchase.

Your order cannot be paid for by instalments.

If your payment is authorised, the amount due will be debited when your order is shipped.

Once your order has been shipped, you can download your invoice by going to your personal space.

Your invoice will be available in your personal space once your order has been shipped.

To get an invoice in your company's name, please complete the 'Company' field when placing your order.

To modify your billing information, please contact our customer service by telephone on 01 44 39 81 81 or by email at relationsclientele@lebonmarche.fr so that we can make the necessary changes.

You can have your order delivered to your home via Chronopost or use the Click & Collect service.

We deliver to France and Belgium.

If you need to change the delivery address, please contact us on 01 44 39 81 81 within 30 minutes (at the latest) of placing your order, so that we can make the necessary changes before shipping.

The delivery cost for standard orders (excluding bulky items) is €8. We will ensure that your products are delivered as fast as possible, within a period of three to five days.

We do not offer a service enabling the reservation of delivery slots.

You can track the progress of the delivery of your order by signing in to your account and going to the 'Track my order' tab. If you do not have a customer account, please track your order by clicking here or via the shipping confirmation email for your order.

Your order will be delivered within three to five days.

To collect your order in store, please select 'Click & Collect Delivery' when placing your order. You can then pick up your parcel from 'L'Instant Click & Collect' at Le Bon Marché Rive Gauche on the corner of Rue du Bac and Rue de Babylone, 75007 Paris.

If you make a mistake when entering your delivery address, please contact our customer service on 01 44 39 81 81 within a maximum of thirty minutes from placing the order, so that we can make the necessary changes before shipping.

If you are not at home at the time of delivery, a delivery notice will be left in your letterbox. It will show the address of the post office from which you can collect your parcel after producing proof of identity.

If your delivery is delayed, please contact the Chronopost customer service on 09 69 39 13 91 to track your parcel and to book another delivery date, if necessary.

If the parcel does not comply with the items you ordered, please contact us within fourteen days of receipt, by sending a photo of the products and the issues in question. We will find a solution together as soon as possible! You can contact us by email at relationsclientele@lebonmarche.fr.

We are very sorry to learn that you are still waiting to receive your order.
Please contact our customer service by telephone on 01 44 39 81 81 or by email at relationsclientele@lebonmarche.fr so that we can check the status of your order.